Tuesday, August 04, 2020
Delta Airlines means it when it says all passengers must wear masks. It will turn a plane around when customers refuse to comply and kick them off of the plane. While this might not seem to be a PR move, it is. Delta is watching out for the other people on the plane who comply with its rules. Its rigor is keeping a bargain with customers that they will fly safely without having to worry about COVID-19. The company also is protecting itself and its flight crews. It could get sued if it lets passengers get away without wearing a mask, and someone comes down with the virus. Its standard is for the public and for itself. That is good PR.