Online Public Relations Thoughts

If there was ever a move that said a company is out to screw its customers, this is it. It's an anti-public relations move and deliberate affront to customers who are already twisted into seats pushed much too close together. Regrettably, it is move that the airline is likely to get away with since it has a lock on some of its routes. But one wonders how long customers will put up with such ill-treatment before they find some kind of alternative.

This story proves that some companies can go a long way in destroying their reputations and still survive.