Online Public Relations Thoughts

One gets a "warm, fuzzy feeling" about a company when reading about incidents like this. If true, Microsoft gives an award to a fellow for his improvements to Microsoft software then turns around and threatens to sue him for doing it. "We love you but don't do it again." Something like that. It's a recipe for PR disaster and low credibility. And, it looks like Microsoft is getting both in online media.

How do these things happen? Microsoft knows better -- or should.