Thursday, July 09, 2009

Getting Even 

As you know, with the internet customer service is more important than ever because angry customers can get even. Here is an excellent case of that, which United Airlines won't live down anytime soon. Even if the airline decided to pay for the damaged guitar, the injury to its reputation has been done. And, there are two more songs to go, if the airline fails to compensate the musician.

Thanks to my colleague, Mike Cargill, for finding this.


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