Wednesday, April 07, 2010
Airlines seemed determined to test the limit of customers' patience. Consider this story, for example, in which a low-cost carrier is charging people for carry-on bags. I've just spent time in regional jets in which overhead bins are so small that it is difficult to take anything on board. I've had to learn how to pack in a gym bag and squeeze it into the space allowed. (It is a trick to do without wrinkling shirts and suit.) One wonders how much more injury customers will take before they stop flying an airline. Apparently, Spirit Airlines is intending to find out. Airlines long ago abandoned the idea of public relations.