Monday, September 24, 2012
When your workers riot, they are trying to tell you something and chances are you haven't been listening. That should be the starting point for Foxconn in China where it just shut a factory because 2000 of its workers engaged in a melee. It shouldn't have come to this if management were listening closely to workers' concerns and complaints. That it did is a clear message to the company to increase employee communications bidirectionally. Foxconn is a large corporation, and it has been criticized globally for ill treatment of workers. One wonders if this time the company will learn or whether it will shut down the plant, fire everyone and go elsewhere. China is not yet at the point where work forces can demand and get better treatment. It won't be long, though, and when it happens, the country will become a higher cost manufacturer.