Wednesday, October 23, 2013
President Obama's leadership reputation is taking a ding with the snafu-ed rollout of the ACA web site. There is a case to be made that his underlings and possibly, the President himself, should have known that large programming projects are normally behind schedule and over budget and many fail. Whether or not the project "didn't have a chance in hell" is a matter of opinion. So now, there is finger-pointing all around. Heads are rolling. Experts are being called in and there is an urgency to make the web page useful, user-friendly and effective. Don't be surprised if it takes months more for that to happen. There are apparently hundreds of glitches to fix. It might get worse before it gets better. Meanwhile, Obama has to project calm and control. It's a difficult act and privately, he must be seething that his legacy has come to this. If he is lucky, a year from now, citizens will have forgotten the botched roll-out. If not, there will be more heads rolling and a deterioration of his image as a leader.