Tuesday, February 02, 2016
There is a special worry when one knows a certain crisis can erupt at any time, and one can't stop it. Consider Chipotle and E.coli poisoning. The outbreak hit the company hard across the US, but in spite of efforts to identify the source, the cause is unknown. That means Chipotle is set up for further E.coli outbreaks and is powerless to defend against them. The company has strengthened food buying and handling procedures, but those are no guarantee the bacteria will be controlled because Chipotle has no idea what caused the problem. The most the company can do is to maintain a fast reaction force should the bacteria erupt again in one of its restaurants. That would mean shutting down the restaurant quickly, testing for sources and hopefully neutralizing the problem. In spite of scientific progress, there are still mysteries and the pain of not knowing is real.