Friday, April 19, 2019
Bumbling
Once an organization gets on the wrong side of an issue, it often takes a long time to correct course. Consider Facebook and privacy. The company has been under public censure for more than a year over the issue and now it seems to have botched its path forward again. The repeated mistakes give the impression of an outfit that is bumbling, unable to "walk and chew gum at the same time." This is surely not the case but perception seems to make it so. Facebook is not the only corporation that can't seem to make things right. Wells Fargo, the major bank, is beleaguered by continuous revelations of wrongdoing on the part of its employees. Bumbling is humiliating for CEOs. It shows the limits of their influence. They may direct but their messages might not reach every level where employees continue to do things the wrong way. Eventually, both companies will find their ways out of the wilderness but for now, they have serious reputational challenges.
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