Thursday, January 16, 2020
Great PR, Cont.
One may disagree with the fast-food chain, Chick-Fil-A, over its stance on moral issues, but when its employees go out of their way to help others, that's great PR. It reveals an ethical core to the business that is missing in many others where a job is a job to earn money, and there is no impetus to go out of one's way. What this employee did went viral because the thankful customer made sure to post her gratitude on Facebook. This should be yet another warning to companies everywhere. Customers have ways to make their pleasure or anger known widely, and they are using them. Social media are an equalizer between the top and bottom of society. And, that's a good thing.
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