Tuesday, June 30, 2020

Bad PR 

With virus cases spiking around the US, now is not the time to fly planes full with middle seats occupied.  But, that is what American Airlines said it is going to do.  The company is letting economics get in the way of passenger safety, and that is bad PR.  One wonders if its executives have been following the news and are aware of the surge in cases, or if they are overly confident that they can fly safely.  It will take only one asymptomatic passenger to spread the disease in a cabin and American will be facing worse PR and the possibility of torts.  There is time for the airline to change its mind, but it feels it is playing safe with waiving change fees and other passenger accommodations.  That might not be enough.


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