Online Public Relations Thoughts

No matter what you might think about Netflix's CEO, give him kudos for fessing up to a mistake.  He says he "screwed up" his message to employees over a Dave Chappelle comedy special that has sparked controversy.  He stands by his decision to run the program but he says he could have been more sensitive to employees in what he wrote.  Employee communications are important in a time when workers are withholding labor for better conditions and higher pay.  The minions hold the leverage now unlike in decades past.  How long that will be the case is anyone's guess, but CEOs can't afford to alienate their staffs now.  It is well the CEO apologized.  It makes him more human.  But, he had better not do it again.