Tuesday, September 25, 2018
Sabotage
One painful crisis for a company is when an employee sabotages its product and services. That is why this instance hurts. The worker was clearly trying to get fired by spitting into food while being filmed, but that makes no difference to appalled customers and the company itself. What motivates a person to take such awful action. If he was unhappy, he should have quit without making a case of it. Business can't protect itself from every erroneous action by employees. It has to trust they will carry out their tasks according to established procedures. If that trust is missing. a business is forced to shut down. It can't guarantee customers they will get a product or service as promised. The ball park ex-employee is going to be prosecuted according to the law but that is small comfort to fans who are left to wonder what is in their food.
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