Tuesday, December 17, 2019
Tough Job
Google's YouTube moderators have a tough assignment. They must watch hours of violent videos that have been sequestered by the service in order to determine whether they are fit for public viewing. Some of the low-paid personnel end up with PTSD and inadequate medical care for the condition. The stress is worse because many of them are contractors from an outside company and psychiatric help is minimal. This has the possibility of turning into a PR headache for Google and YouTube. It already is surfacing in the media, and both contractors and in-house employees can unite in protest of what they have to do. Google is winding up a year of internal upheaval and doesn't need more turmoil. The question now is how fast can the company handle the situation or will it let it fester? Google is learning the hard way that the bigger a corporation gets, the more headaches there are.
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