Tuesday, December 22, 2020
Apology
Stanford Medicine used an algorithm to determine who would get the first COVID shots and botched the assignment. The organization has sent an apology to its staff and taken complete responsibility for the mistake. That's as it should be, and it preserves the credibility and reputation of the leadership. There are times to admit mistakes and own up. One wishes that the President of the United States had learned this lesson rather than blaming someone else, declaring the issue false or somehow deflecting blame. Leaders know when to accept blame and how to respond. "I erred and it won't happen again." There is little better than a heartfelt apology for a dumb mistake.
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